Terms and vocabulary
legitimate interest - processing your personal data for reasons that are necessary for our business, such as improving our services or ensuring security, provided that these interests do not override your rights and freedoms
business partners - affiliated companies and services with our company and website
third-parties - other companies, businesses and services which are not owned or affiliated with our company and website
1 - Data sharing to third-parties
We may occasionally share your data to our business partners and subsidiaries to help us improve your experience and gather information about your interests and preferences. We may share data with:
Third-parties, which may include analytics tools and or services. Data is used for analytics and you can opt-out anytime, if you have opted-in.
Our subsidiaries, which learn from you to help improve the experience across all of our services for all of our users. Data is used for analytics and you can opt-out anytime, if you have opted-in.
Business partners, which may include marketing partners and or services which give you a better and more personalized experience. Data is used for analytics and you can opt-out anytime, if you have opted-in.
We may share this information with the above listed partners:
Discord Username and or Discord Account ID
ROBLOX Username and or ROBLOX Account ID
Means of payment, such as do you pay with USD or Robux
We hope this outlines what data we share with third-parties, giving you a more transparent and improved experience while using our products and services.
The opt-in/out process can be found in Section 10 of the Privacy Policy.
2 - Types of data collected
We may collect the following data, while we do collect it, we do not share all of it to third-parties. This information is usually used for legitimate interest and used for our services to function.
Device Information, such as operating system, device type (non essential, shared to third-parties and subsidiaries)
Location data, such as geolocation (essential, not shared)
Usage data, such as browser type, IP address, time spent on our webpages (non essential, shared to third-parties and subsidiaries)
Cookies and tracking technologies (non essential, shared to third-parties)
Financial Information, such as details like credit card numbers and debit card numbers (essential, not shared)
Discord Username and or Discord Account ID (essential, not shared)
ROBLOX Username and or ROBLOX Account ID (essential, not shared)
Means of payment, such as do you pay with USD or Robux (non essential, shared with subsidiaries)
Financial information is used and protected by Stripe. We do not have access to any of your financial information.
Collection of non-essential data is used for analytics and advertising purposes. Your data may be used to help improve our services in the future. Opting-out of the collection of non-essential data will not change your experience in any way.
List of third-parties which we share information with with permanent links to their websites as of the last modified date of the Privacy Policy
Each of these websites have been vetted by our privacy team for your data security and safe transfer.
Learn more about our privacy team and vetting process for third-parties: https://capi.framer.ai/privacyteam
3 - Methods of data collection
We may use the following methods to collect your data. You can see what types of data we use at section 2, Types of data collected.
Direct Collection, such as forms and surveys (data provided to us by you)
Automatic Collection, such as cookies and other analytics based services which automatically collect your data when you visit our websites. (data provided to us by other services)
Third-parties, such as information and statistics used for analytics from social media and other sources (data provided to us by other services)
List of current third-parties which we obtain data from with permanent links to their respective privacy policies as of the last modified date of the Privacy Policy
YouTube (youtube.com/privacy)
Instagram (instagram.com/privacy)
TikTok (tiktok.com/privacy)
X, formerly known as Twitter (x.com/privacy)
Discord (discord.com/privacy)
Google Analytics (google.com/privacy)
Stripe (stripe.com/privacy)
Each of these websites have their own respective privacy policies and methods on how they protect your data. Our privacy team has vetted these websites to ensure it meets our privacy standards and regional regulations.
Learn more about our privacy team and vetting process for third-parties: https://capi.framer.ai/privacyteam
4 - Purpose of data collection
We use this data for the following reasons:
Legal Compliance, such as data required to be forwarded to law enforcement, if the request is lawful
Analytics, such as data used to improve services and further develop our products
Communication, such as sending promotional messages and newsletters, if you have opted-in
Services, such as data used to improve services and improve your support experience
Personalisation, such as data used to personalise your experience
The opt-in/out process can be found in Section 10 of the Privacy Policy.
5 - Data retention
Your data is only kept with us until it is no longer needed for the following purpose. We permanently delete this data after it is no longer needed to comply with regional laws and regulations. We strongly recommend you to review the list below to understand how long your data is kept in our servers.
List of data retention time
Means of Payment - 1-7 days, depending on your choice of plan/payment
Discord/Roblox username and ID - Permanent until account deletion
6 - Your rights and your data
To comply with regional laws and regulations we provide many different options how you can manually delete your data or request for us to no longer collect it. Please note, this will result in your account deletion, due to us requiring most of this data for our services to function.
How to delete your data: (GDRP)
Please note that you may only use this method if your data is protected by a data protection law such as the GDRP. See how to delete your data below if it isn’t protected by a data protection law.
Directly e-mail our privacy team at using the following format filling in the brackets with your own information:
Notice: We may ask for additional information if necessary to identify you and process your request.
Subject:
Request for Deletion of Personal Data (GDRP Art. 17)
[ROBLOX ID]
[Discord ID]
I would like to request an immediate erasure of my data as per Article 17 of the GDRP. (“right to be forgotten”)
Once the message is sent, please wait up to 30 days for us to process your request. We will get back to you if we have to request more information.
When we complete your request, you will be notified via e-mail.
How to delete your data: (other)
Please note, unless your data is protected by the CCPA or an other data protection law, you do not have the right to be forgotten. (unless listed otherwise by appropriate state law) We do not take requests from states or counties we do not operate in and we do not collect data in.
Directly e-mail our privacy team at using the following format filling in the brackets with your own information:
Notice: We may ask for additional information if necessary to identify you and process your request.
Subject:
Request for Deletion of Personal Data (other)
[ROBLOX ID]
[Discord ID]
I would like to request an erasure of my data in a timely matter according to the data protection law of:
[Data protection law which you are protected by, leave empty if none]
2. Once the message is sent, please wait up to 90 days for us to process your request. We will get back to you if we have to request more information. (timeline may be shorter depending on the regulations of your data protection law, if we operate there and or collect data)
3. When we complete your request, you will be notified via e-mail, if approved.
How to unsubscribe from e-mails and or marketing messages:
If you have signed up for our newsletter, you can unsubscribe by going to the bottom of any of our emails and pressing the h unsubscribe button. If you are getting DMed by our support bot, DM it STOP and you’ll be unsubscribed within 3 business days.
Follow the instructions on the website to unsubscribe from our newsletter, if you’re unsubscribing from our support bot, this will be done automatically.
7 - How we protect your data
Your data is protected by our server providers, Amazon Web Services, who are a widely known and trusted provider for virtual cloud services. Their servers are housed in secure data centers with strict encryption and security features. Amazon Web Services hold the SOC 2 and ISO 27001 compliance certifications for their great focus on data security. Our privacy team has vetted Amazon Web Services and revised their security practices to protect all of your data. (aws.com)
Financial information is protected by our payment processors Stripe’s privacy policy, which you can view at https://stripe.com/privacy
Learn more about the privacy team and the vetting process: https://capi.framer.ai/privacyteam
8 - How we notify you about changes
If we change our privacy policy, you will automatically be notified 14 days before the privacy policy goes into effect on our website for all customers and visitors to view, e-mail,- if you have provided one to us, or to your Discord DMs by our EU support bot or our US support bot. You’ll automatically be let know when the new privacy policy goes into effect via one of these methods. After the 14 day period (when the Privacy Policy goes in effect) you’ll be prompted to accept the Privacy Policy to continue to use our services.
9 - How you can contact us
Questions? Don’t be afraid to contact our privacy team which specialises with protecting your data.
You can directly e-mail them at